Chasing-Fireflies.com: * calls, * supervisors claiming that my late pa...

A Chasing-Fireflies.com customer review by GetHuman user GetHuman-108155 from November 24th, 2017

Background on GetHuman-108155's case

GetHuman: GetHuman-108155 - can you tell our other Chasing-Fireflies.com customers when your case took place?
GetHuman-108155: Yes I can. It was morning, on November 21st.
GetHuman: Did you reach out to Chasing-Fireflies.com, and if so, how?
GetHuman-108155: I used the 888-700-9474 number I found for on the GetHuman Chasing-Fireflies.com customer phone number page I was on: Chasing-Fireflies.com Customer Service Phone Number
GetHuman: And which of these common Chasing-Fireflies.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-108155 a list of common Chasing-Fireflies.com problems)
GetHuman-108155: "Make a purchase" was why I was trying to call.

GetHuman-108155's review of Chasing-Fireflies.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Chasing-Fireflies.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-108155: * calls, * supervisors claiming that my late package would be overnighted. A total nightmare. Costume didn't ship & my child had no costume to wear to her own party! It's been ** days since costume was ordered. GRrr
GetHuman: Let's quantify your experience contacting Chasing-Fireflies.com. On a scale of 1 to 5, how easy is it go get help on a Chasing-Fireflies.com problem?
GetHuman-108155: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-108155: I'd give them a two out of five on communication.
GetHuman: And what about Chasing-Fireflies.com's ability to quickly and effectively address your problem?
GetHuman-108155: For that I would say three out of five.
GetHuman: And finally- any advice for other Chasing-Fireflies.com customers?
GetHuman-108155: Call them early in the day or late. Don't forget any personal or account information you might need for Chasing-Fireflies.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-108155 taken from his Chasing-Fireflies.com customer service problem that occurred on November 21st, 2017.

Chasing-Fireflies.com

1.00 of 5 stars | 7 reviews

GetHuman-108155's Chasing-Fireflies.com Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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