Chasing-Fireflies.com: Chasing fireflies sadly disappoints in customer...

A Chasing-Fireflies.com customer review by GetHuman user ~busymom from November 18th, 2017

Background on ~busymom's case

GetHuman: ~busymom - can you tell our other Chasing-Fireflies.com customers when your case took place?
~busymom: Yes I can. It was late at night, on November 11th.
GetHuman: Did you reach out to Chasing-Fireflies.com, and if so, how?
~busymom: I used the 888-700-9474 number I found for on the GetHuman Chasing-Fireflies.com customer phone number page I was on: Chasing-Fireflies.com Customer Service Phone Number
GetHuman: And which of these common Chasing-Fireflies.com customer issues best describes the reason you wanted to talk to them?
(Shows ~busymom a list of common Chasing-Fireflies.com problems)
~busymom: "Track order" was why I was trying to call.

~busymom's review of Chasing-Fireflies.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Chasing-Fireflies.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~busymom: Chasing fireflies sadly disappoints in customer service. Given its high price points, I was very surprised out how horrible their customer service is. If something doesn't work out or arrive on time, it is truly the customers fault. As there are so many great kids purveyors out there with fabulous customer service, I will never be opening a chasing fireflies catalog or website again. Truly awful experience at a high price.
GetHuman: Let's quantify your experience contacting Chasing-Fireflies.com. On a scale of 1 to 5, how easy is it go get help on a Chasing-Fireflies.com problem?
~busymom: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~busymom: I'd give them a one out of five on communication.
GetHuman: And what about Chasing-Fireflies.com's ability to quickly and effectively address your problem?
~busymom: For that I would say two out of five.
GetHuman: And finally- any advice for other Chasing-Fireflies.com customers?
~busymom: Call them early in the day or late. Don't forget any personal or account information you might need for Chasing-Fireflies.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~busymom taken from his Chasing-Fireflies.com customer service problem that occurred on November 11th, 2017.

Chasing-Fireflies.com

1.00 of 5 stars | 7 reviews

~busymom's Chasing-Fireflies.com Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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