Complaint for Chegg
A Chegg customer review by GetHuman user GetHuman97668 from December 10th, 2017
Background on GetHuman97668's case
GetHuman: GetHuman97668 - can you tell our other Chegg customers when your case took place?
GetHuman97668: Sure. It was middle of the night, on December 6th.
GetHuman: Did you reach out to Chegg, and if so, how?
GetHuman: And which of these common Chegg customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman97668 a list of common Chegg problems)
GetHuman97668: "Verification Status" was why I was trying to call.
GetHuman97668's review of Chegg customer service
GetHuman: So how would you sum up your experience for GetHuman's Chegg customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman97668: Complaint for Chegg
GetHuman: Can you tell the rest of us a bit more from what happened on 12/06/17?
GetHuman97668: hello, my book should be arriving on Monday, which is today but when i checked the UPS tracking apparently it wont be here till Wednesday, i need the book for class, my lecturer was lenient for today but i dont think i can postpone this long. this has become an issue and i want to issue a complaint
GetHuman: Let's quantify your experience contacting Chegg. On a scale of 1 to 5, how easy is it go get help on a Chegg problem?
GetHuman97668: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman97668: I'd give them a three out of five on communication.
GetHuman: And what about Chegg's ability to quickly and effectively address your problem?
GetHuman97668: For that I would say two out of five.
GetHuman: And finally- any advice for other Chegg customers?
GetHuman97668: Call them early in the day or late. Don't forget any personal or account information you might need for Chegg to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman97668 taken from his Chegg customer service problem that occurred on December 6th, 2017.