Chegg: Very polite and helpful. Took care of all issue...
A Chegg customer review by GetHuman user ~Meg and Jill from November 16th, 2017
Background on ~Meg and Jill's case
GetHuman: ~Meg and Jill - can you tell our other Chegg customers when your case took place?
~Meg and Jill: Yup. It was middle of the night, on November 9th.
GetHuman: Did you reach out to Chegg, and if so, how?
GetHuman: And which of these common Chegg customer issues best describes the reason you wanted to talk to them?
(Shows ~Meg and Jill a list of common Chegg problems)
~Meg and Jill: "Track order" was why I was trying to call.
~Meg and Jill's review of Chegg customer service
GetHuman: So how would you sum up your experience for GetHuman's Chegg customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Meg and Jill: Very polite and helpful. Took care of all issues. Look forward to working with this company in the future. Will recommend to other college families.
GetHuman: Let's quantify your experience contacting Chegg. On a scale of 1 to 5, how easy is it go get help on a Chegg problem?
~Meg and Jill: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Meg and Jill: I'd give them a four out of five on communication.
GetHuman: And what about Chegg's ability to quickly and effectively address your problem?
~Meg and Jill: For that I would say five out of five.
GetHuman: And finally- any advice for other Chegg customers?
~Meg and Jill: Call them early in the day or late. Don't forget any personal or account information you might need for Chegg to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Meg and Jill taken from his Chegg customer service problem that occurred on November 9th, 2017.