Chegg: Very helpful i need my return slip cause the bo...
A Chegg customer review by GetHuman user ~Good Service from November 5th, 2017
Background on ~Good Service's case
GetHuman: ~Good Service - can you tell our other Chegg customers when your case took place?
~Good Service: Yup. It was morning, on November 2nd.
GetHuman: Did you reach out to Chegg, and if so, how?
GetHuman: And which of these common Chegg customer issues best describes the reason you wanted to talk to them?
(Shows ~Good Service a list of common Chegg problems)
~Good Service: "Return an Order" was why I was trying to call.
~Good Service's review of Chegg customer service
GetHuman: So how would you sum up your experience for GetHuman's Chegg customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Good Service: Very helpful i need my return slip cause the book was due today but the website was not working and they email it to me! THANK YOU!!
GetHuman: Let's quantify your experience contacting Chegg. On a scale of 1 to 5, how easy is it go get help on a Chegg problem?
~Good Service: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Good Service: I'd give them a two out of five on communication.
GetHuman: And what about Chegg's ability to quickly and effectively address your problem?
~Good Service: For that I would say one out of five.
GetHuman: And finally- any advice for other Chegg customers?
~Good Service: Call them early in the day or late. Don't forget any personal or account information you might need for Chegg to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Good Service taken from his Chegg customer service problem that occurred on November 2nd, 2017.