Chesapeake Energy: Huge wait time, and no information about a...
A Chesapeake Energy customer review by GetHuman user ~saladgod from November 26th, 2017
Background on ~saladgod's case
GetHuman: ~saladgod - can you tell our other Chesapeake Energy customers when your case took place?
~saladgod: Yes I can. It was afternoon, on November 16th.
GetHuman: Did you reach out to Chesapeake Energy, and if so, how?
GetHuman: And which of these common Chesapeake Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~saladgod a list of common Chesapeake Energy problems)
~saladgod: "Change appointment" was why I was trying to call.
~saladgod's review of Chesapeake Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Chesapeake Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~saladgod: Huge wait time, and no information about a **** that was do. Absolutely the worst customer service ever!
GetHuman: Let's quantify your experience contacting Chesapeake Energy. On a scale of 1 to 5, how easy is it go get help on a Chesapeake Energy problem?
~saladgod: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~saladgod: I'd give them a one out of five on communication.
GetHuman: And what about Chesapeake Energy's ability to quickly and effectively address your problem?
~saladgod: For that I would say two out of five.
GetHuman: And finally- any advice for other Chesapeake Energy customers?
~saladgod: Call them early in the day or late. Don't forget any personal or account information you might need for Chesapeake Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~saladgod taken from his Chesapeake Energy customer service problem that occurred on November 16th, 2017.