Chesapeake Energy: poor customer service does not return phone cal...
A Chesapeake Energy customer review by GetHuman user GetHuman-276723 from November 19th, 2017
Background on GetHuman-276723's case
GetHuman: GetHuman-276723 - can you tell our other Chesapeake Energy customers when your case took place?
GetHuman-276723: Yup. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Chesapeake Energy, and if so, how?
GetHuman: And which of these common Chesapeake Energy customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-276723 a list of common Chesapeake Energy problems)
GetHuman-276723: "Complaint" was why I was trying to call.
GetHuman-276723's review of Chesapeake Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Chesapeake Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-276723: poor customer service does not return phone calls in a timely manner. must be under staffed or totally incompentent!!!!!!!!
GetHuman: Let's quantify your experience contacting Chesapeake Energy. On a scale of 1 to 5, how easy is it go get help on a Chesapeake Energy problem?
GetHuman-276723: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-276723: I'd give them a four out of five on communication.
GetHuman: And what about Chesapeake Energy's ability to quickly and effectively address your problem?
GetHuman-276723: For that I would say one out of five.
GetHuman: And finally- any advice for other Chesapeake Energy customers?
GetHuman-276723: Call them early in the day or late. Don't forget any personal or account information you might need for Chesapeake Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-276723 taken from his Chesapeake Energy customer service problem that occurred on November 15th, 2017.