Chevrolet: I had a CHEVY VENTURE ****, I called...
A Chevrolet customer review by GetHuman user ~ChevyVenture from November 8th, 2017
Background on ~ChevyVenture's case
GetHuman: ~ChevyVenture - can you tell our other Chevrolet customers when your case took place?
~ChevyVenture: Yes I can. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Chevrolet, and if so, how?
GetHuman: And which of these common Chevrolet customer issues best describes the reason you wanted to talk to them?
(Shows ~ChevyVenture a list of common Chevrolet problems)
~ChevyVenture: "Complaint" was why I was trying to call.
~ChevyVenture's review of Chevrolet customer service
GetHuman: So how would you sum up your experience for GetHuman's Chevrolet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ChevyVenture: I had a CHEVY VENTURE ****, I called *-***-***-****, it suposs the main line for costumer assistance from GM for Chevrolet owners, after waiting * minutes i ask for help to reset my car keyless remote control because after replaced on it new bateries, the remote doesn't work and let me go into my car,I had to used the key again. they recomend to go to a dealer...WTH?...in economy whom would go to a dealer to get they $***.** free for doing no service, only reset a remote control?...in this economy? IT IS ***** SERVICE FROM CHEVROLET.....I WILL RECOMEND NOBODY OF MY FRIENDS BUY A CHEVROLET CARS......DID YOU READ ME AND HEAR ME CLEAR GMC......YOUR *****
GetHuman: Let's quantify your experience contacting Chevrolet. On a scale of 1 to 5, how easy is it go get help on a Chevrolet problem?
~ChevyVenture: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ChevyVenture: I'd give them a one out of five on communication.
GetHuman: And what about Chevrolet's ability to quickly and effectively address your problem?
~ChevyVenture: For that I would say one out of five.
GetHuman: And finally- any advice for other Chevrolet customers?
~ChevyVenture: Call them early in the day or late. Don't forget any personal or account information you might need for Chevrolet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ChevyVenture taken from his Chevrolet customer service problem that occurred on November 7th, 2017.