Chevron: BRUCE CORP OFFICE COULD NOT GIVE ME ANY INFORMA...
A Chevron customer review by GetHuman user GetHuman-260096 from November 15th, 2017
Background on GetHuman-260096's case
GetHuman: GetHuman-260096 - can you tell our other Chevron customers when your case took place?
GetHuman-260096: Sure. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Chevron, and if so, how?
GetHuman: And which of these common Chevron customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-260096 a list of common Chevron problems)
GetHuman-260096: "None of those really matches why I wanted to call Chevron that day." was why I was trying to call.
GetHuman-260096's review of Chevron customer service
GetHuman: So how would you sum up your experience for GetHuman's Chevron customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-260096: BRUCE CORP OFFICE COULD NOT GIVE ME ANY INFORMATION REGARDING CHARGES ON MY BANK ACCOUNT FOR SERVICES OF $** CHARGE. JUST REFERED ME BACK TO MY BANK. GAVE HIM INFO ON MY BANK INFO REGARDNG WEB ID AND NUMBERS PROVIDED BY BANK .. DO NOT HAVE A CHEVRON CREDIT CARD..HE COULD NOT EVEN USE NUMBERS TO TRACK STATION THIS WAS CHARGED TO..WITH NUMBERS I GAVE HIM..TOLD HIM I WILL NOT USE CHEVRON AGAIN IF THEY COULD NOT EVEN TELL ME ANYTHING..HE WANTED MY LAST * DIGITS OF MY DEBIT CARD TOLD HIM WOULD NOT AND WAS ADVISED BY MY BANK NOT TO GIVE. WILL NOT USE CHEVRON AGAIN..ALL HE SAID IS THERE IS ALOT OF SCAMMERS ASK HOW COULD THEY GET MY BANK INFO IF I DON'T USE DEBIT OR CHEVRON CC. I ONLY PAY CASH TOLD HIM I DON'T EVEN LIVE IN TX IS WHERE THE NUMBERS REFERED TO I LIVE **** MILES AWAY. TOLD HIM HE WAS NO HELP AND WOULD NOT USE CHEVRON AGAIN AND WILL LET FRIENDS KNOW OF CUSTOMER SERVICE IS NO HELP. HE SAID HE WILL CONTACT STATION IN TX TO SEE IF HE COULD GET ANY INFO.
GetHuman: Let's quantify your experience contacting Chevron. On a scale of 1 to 5, how easy is it go get help on a Chevron problem?
GetHuman-260096: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-260096: I'd give them a one out of five on communication.
GetHuman: And what about Chevron's ability to quickly and effectively address your problem?
GetHuman-260096: For that I would say five out of five.
GetHuman: And finally- any advice for other Chevron customers?
GetHuman-260096: Call them early in the day or late. Don't forget any personal or account information you might need for Chevron to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-260096 taken from his Chevron customer service problem that occurred on November 13th, 2017.