Chipotle Mexican Grill, Inc.: Flies in lettuce
A Chipotle Mexican Grill, Inc. customer review by GetHuman user GetHuman-ushoney from November 29th, 2017
Background on GetHuman-ushoney's case
GetHuman: GetHuman-ushoney - can you tell our other Chipotle Mexican Grill, Inc. customers when your case took place?
GetHuman-ushoney: Yeah. It was afternoon, on November 27th.
GetHuman: Did you reach out to Chipotle Mexican Grill, Inc., and if so, how?
GetHuman: And which of these common Chipotle Mexican Grill, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-ushoney a list of common Chipotle Mexican Grill, Inc. problems)
GetHuman-ushoney: "Delivery problem" was why I was trying to call.
GetHuman-ushoney's review of Chipotle Mexican Grill, Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's Chipotle Mexican Grill, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-ushoney: Flies in lettuce
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman-ushoney: I have been to chipotle a moth ago in San Mateo California and noticed that there was a fly*insect in the lettuce when shown it to one of your employee we got the money back. Today I have order chipotle online through postmates.com, the service was good and the food reached within time. Once I started having it I have seen two flies*insects in my burrito bowl. I understand that your products are organic and fresh produced but does that mean they don't clean it well. I started vomiting after seeing the two insects because at that point I already had some chipotle. I have taken the pictures of the flies as a proof. Giving back a refund wouldn't help customers of you don't serve clean food. There is no point to go to chipotle. Do you have any solution??
GetHuman: Let's quantify your experience contacting Chipotle Mexican Grill, Inc.. On a scale of 1 to 5, how easy is it go get help on a Chipotle Mexican Grill, Inc. problem?
GetHuman-ushoney: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-ushoney: I'd give them a one out of five on communication.
GetHuman: And what about Chipotle Mexican Grill, Inc.'s ability to quickly and effectively address your problem?
GetHuman-ushoney: For that I would say three out of five.
GetHuman: And finally- any advice for other Chipotle Mexican Grill, Inc. customers?
GetHuman-ushoney: Call them early in the day or late. Don't forget any personal or account information you might need for Chipotle Mexican Grill, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-ushoney taken from his Chipotle Mexican Grill, Inc. customer service problem that occurred on November 27th, 2017.