Chipotle Mexican Grill, Inc.: On June **th, **** as I placed my order for mys...
A Chipotle Mexican Grill, Inc. customer review by GetHuman user ~Mayta from November 22nd, 2017
Background on ~Mayta's case
GetHuman: ~Mayta - can you tell our other Chipotle Mexican Grill, Inc. customers when your case took place?
~Mayta: Sure. It was late at night, on November 16th.
GetHuman: Did you reach out to Chipotle Mexican Grill, Inc., and if so, how?
GetHuman: And which of these common Chipotle Mexican Grill, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~Mayta a list of common Chipotle Mexican Grill, Inc. problems)
~Mayta: "Make a reservation" was why I was trying to call.
~Mayta's review of Chipotle Mexican Grill, Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's Chipotle Mexican Grill, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mayta: On June **th, **** as I placed my order for myself and my family I had to face a very rude employee at your Barstow Chipotle restaurant (Outlet location).The employee had to remake the burritos I ordered various times because the tortilla was falling apart.**The employee then started mumbling words and as I asked what I wanted on my bowl he started to throw the ingredients on my bowl. At that time I pointed out to him his behavior and told him that was not how you treat a customer.**My family and I did not enjoy our food at all due to such a rude employee.Chipotle has been my favorite Mexican restuarant know I have to think twice before going there.********
GetHuman: Let's quantify your experience contacting Chipotle Mexican Grill, Inc.. On a scale of 1 to 5, how easy is it go get help on a Chipotle Mexican Grill, Inc. problem?
~Mayta: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mayta: I'd give them a four out of five on communication.
GetHuman: And what about Chipotle Mexican Grill, Inc.'s ability to quickly and effectively address your problem?
~Mayta: For that I would say five out of five.
GetHuman: And finally- any advice for other Chipotle Mexican Grill, Inc. customers?
~Mayta: Call them early in the day or late. Don't forget any personal or account information you might need for Chipotle Mexican Grill, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mayta taken from his Chipotle Mexican Grill, Inc. customer service problem that occurred on November 16th, 2017.