Choxi: I order something thinking it would get there b...
A Choxi customer review by GetHuman user ~Disappointed Customer from November 25th, 2017
Background on ~Disappointed Customer's case
GetHuman: ~Disappointed Customer - can you tell our other Choxi customers when your case took place?
~Disappointed Customer: Yeah. It was evening, on November 16th.
GetHuman: Did you reach out to Choxi, and if so, how?
GetHuman: And which of these common Choxi customer issues best describes the reason you wanted to talk to them?
(Shows ~Disappointed Customer a list of common Choxi problems)
~Disappointed Customer: "Change order" was why I was trying to call.
~Disappointed Customer's review of Choxi customer service
GetHuman: So how would you sum up your experience for GetHuman's Choxi customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disappointed Customer: I order something thinking it would get there before Christmas and she could not tell me if it would. I recommend not to purchase anything from today on if you want it for Christmas.
GetHuman: Let's quantify your experience contacting Choxi. On a scale of 1 to 5, how easy is it go get help on a Choxi problem?
~Disappointed Customer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disappointed Customer: I'd give them a five out of five on communication.
GetHuman: And what about Choxi's ability to quickly and effectively address your problem?
~Disappointed Customer: For that I would say four out of five.
GetHuman: And finally- any advice for other Choxi customers?
~Disappointed Customer: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Choxi to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disappointed Customer taken from his Choxi customer service problem that occurred on November 16th, 2017.