Citi Mortgage: ** minutes getting through their *** number is...
A Citi Mortgage customer review by GetHuman user ~E. Pelusio from October 28th, 2017
Background on ~E. Pelusio's case
GetHuman: ~E. Pelusio - can you tell our other Citi Mortgage customers when your case took place?
~E. Pelusio: Yup. It was morning, on October 22nd.
GetHuman: Did you reach out to Citi Mortgage, and if so, how?
GetHuman: And which of these common Citi Mortgage customer issues best describes the reason you wanted to talk to them?
(Shows ~E. Pelusio a list of common Citi Mortgage problems)
~E. Pelusio: "Extension" was why I was trying to call.
~E. Pelusio's review of Citi Mortgage customer service
GetHuman: So how would you sum up your experience for GetHuman's Citi Mortgage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~E. Pelusio: ** minutes getting through their *** number is ridiculous, not to mention how many times you are asked to repeat the same info. Then when you finally get a real person they can't tell you why Citi Mortgage called you. Very frustrating and lousy customer service.
GetHuman: Let's quantify your experience contacting Citi Mortgage. On a scale of 1 to 5, how easy is it go get help on a Citi Mortgage problem?
~E. Pelusio: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~E. Pelusio: I'd give them a five out of five on communication.
GetHuman: And what about Citi Mortgage's ability to quickly and effectively address your problem?
~E. Pelusio: For that I would say four out of five.
GetHuman: And finally- any advice for other Citi Mortgage customers?
~E. Pelusio: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Citi Mortgage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~E. Pelusio taken from his Citi Mortgage customer service problem that occurred on October 22nd, 2017.