Citi Mortgage: Close to impossible to get a human on the line...
A Citi Mortgage customer review by GetHuman user GetHuman-379959 from November 3rd, 2017
Background on GetHuman-379959's case
GetHuman: GetHuman-379959 - can you tell our other Citi Mortgage customers when your case took place?
GetHuman-379959: Yes. It was morning, on October 31st.
GetHuman: Did you reach out to Citi Mortgage, and if so, how?
GetHuman: And which of these common Citi Mortgage customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-379959 a list of common Citi Mortgage problems)
GetHuman-379959: "Request a loan" was why I was trying to call.
GetHuman-379959's review of Citi Mortgage customer service
GetHuman: So how would you sum up your experience for GetHuman's Citi Mortgage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-379959: Close to impossible to get a human on the line* then they put you on hold, never to return* then your call gets dropped. Happened severaL times. This is no customer service at all! Wasted *-*** hrs of my time. Would NEVER recommend CitiMortgage because of HORRIBLE customer service. Been on hold now over ** minutes when I asked to speak to supervisor.
GetHuman: Let's quantify your experience contacting Citi Mortgage. On a scale of 1 to 5, how easy is it go get help on a Citi Mortgage problem?
GetHuman-379959: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-379959: I'd give them a five out of five on communication.
GetHuman: And what about Citi Mortgage's ability to quickly and effectively address your problem?
GetHuman-379959: For that I would say two out of five.
GetHuman: And finally- any advice for other Citi Mortgage customers?
GetHuman-379959: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Citi Mortgage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-379959 taken from his Citi Mortgage customer service problem that occurred on October 31st, 2017.