Citi Mortgage: I have been on hold. **m first attempt, **m *n...
A Citi Mortgage customer review by GetHuman user ~CowgirlUp from November 7th, 2017
Background on ~CowgirlUp's case
GetHuman: ~CowgirlUp - can you tell our other Citi Mortgage customers when your case took place?
~CowgirlUp: Yeah. It was middle of the night, on November 4th.
GetHuman: Did you reach out to Citi Mortgage, and if so, how?
GetHuman: And which of these common Citi Mortgage customer issues best describes the reason you wanted to talk to them?
(Shows ~CowgirlUp a list of common Citi Mortgage problems)
~CowgirlUp: "Eligibility question" was why I was trying to call.
~CowgirlUp's review of Citi Mortgage customer service
GetHuman: So how would you sum up your experience for GetHuman's Citi Mortgage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CowgirlUp: I have been on hold. **m first attempt, **m *nd attempt almost an hour *rd try and now have been on hold **m... Now that is crazy. Either they have no agents or they need to figure out a problem here. I have tried early AM, late evening, midday, late afternoon...no one is there to help me.
GetHuman: Let's quantify your experience contacting Citi Mortgage. On a scale of 1 to 5, how easy is it go get help on a Citi Mortgage problem?
~CowgirlUp: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CowgirlUp: I'd give them a five out of five on communication.
GetHuman: And what about Citi Mortgage's ability to quickly and effectively address your problem?
~CowgirlUp: For that I would say five out of five.
GetHuman: And finally- any advice for other Citi Mortgage customers?
~CowgirlUp: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Citi Mortgage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CowgirlUp taken from his Citi Mortgage customer service problem that occurred on November 4th, 2017.