Citi Mortgage: Keep entering * each time they ask you to make...
A Citi Mortgage customer review by GetHuman user GetHuman-246154 from October 30th, 2017
Background on GetHuman-246154's case
GetHuman: GetHuman-246154 - can you tell our other Citi Mortgage customers when your case took place?
GetHuman-246154: Yes. It was middle of the night, on October 29th.
GetHuman: Did you reach out to Citi Mortgage, and if so, how?
GetHuman: And which of these common Citi Mortgage customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-246154 a list of common Citi Mortgage problems)
GetHuman-246154: "Update account information" was why I was trying to call.
GetHuman-246154's review of Citi Mortgage customer service
GetHuman: So how would you sum up your experience for GetHuman's Citi Mortgage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-246154: Keep entering * each time they ask you to make a choice. Even though it will tell you that response is not valid, eventually it WILL put you thru to a rep! Better than getting a busy signal for days on end!!! Hang in there!!!
GetHuman: Let's quantify your experience contacting Citi Mortgage. On a scale of 1 to 5, how easy is it go get help on a Citi Mortgage problem?
GetHuman-246154: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-246154: I'd give them a four out of five on communication.
GetHuman: And what about Citi Mortgage's ability to quickly and effectively address your problem?
GetHuman-246154: For that I would say three out of five.
GetHuman: And finally- any advice for other Citi Mortgage customers?
GetHuman-246154: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Citi Mortgage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-246154 taken from his Citi Mortgage customer service problem that occurred on October 29th, 2017.