Citi Mortgage: their results in helping you out is SELL YOUR H...
A Citi Mortgage customer review by GetHuman user GetHuman-185549 from October 31st, 2017
Background on GetHuman-185549's case
GetHuman: GetHuman-185549 - can you tell our other Citi Mortgage customers when your case took place?
GetHuman-185549: Yes. It was late at night, on October 27th.
GetHuman: Did you reach out to Citi Mortgage, and if so, how?
GetHuman: And which of these common Citi Mortgage customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-185549 a list of common Citi Mortgage problems)
GetHuman-185549: "Request a loan" was why I was trying to call.
GetHuman-185549's review of Citi Mortgage customer service
GetHuman: So how would you sum up your experience for GetHuman's Citi Mortgage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-185549: their results in helping you out is SELL YOUR HOUSE! no understand in people situation, and no , one on one help. Misleading on phone numbers and directory. It's desinged to discourage you. Corporate is very heartless, employess uncaring. nobody has no authority to do anything. When Citi Corpate found they was in trouble they used goverment funds that we tax payers pay and when we are in need of the same help, they turn their backs on you, How is that fair? All we want to do is pay are debits, the same as they would.
GetHuman: Let's quantify your experience contacting Citi Mortgage. On a scale of 1 to 5, how easy is it go get help on a Citi Mortgage problem?
GetHuman-185549: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-185549: I'd give them a five out of five on communication.
GetHuman: And what about Citi Mortgage's ability to quickly and effectively address your problem?
GetHuman-185549: For that I would say five out of five.
GetHuman: And finally- any advice for other Citi Mortgage customers?
GetHuman-185549: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Citi Mortgage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-185549 taken from his Citi Mortgage customer service problem that occurred on October 27th, 2017.