CitiMortgage: Refuses to accept may money.... Refuses to refi...
A CitiMortgage customer review by GetHuman user ~Raymond Gills from November 20th, 2017
Background on ~Raymond Gills's case
GetHuman: ~Raymond Gills - can you tell our other CitiMortgage customers when your case took place?
~Raymond Gills: Yeah. It was late at night, on November 11th.
GetHuman: Did you reach out to CitiMortgage, and if so, how?
GetHuman: And which of these common CitiMortgage customer issues best describes the reason you wanted to talk to them?
(Shows ~Raymond Gills a list of common CitiMortgage problems)
~Raymond Gills: "Repayment question" was why I was trying to call.
~Raymond Gills's review of CitiMortgage customer service
GetHuman: So how would you sum up your experience for GetHuman's CitiMortgage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Raymond Gills: Refuses to accept may money.... Refuses to refi... Refuses to work with me... Total amount only... Made payments then took them back and said it was a mistake... Charge me an extra year on my note...
GetHuman: Let's quantify your experience contacting CitiMortgage. On a scale of 1 to 5, how easy is it go get help on a CitiMortgage problem?
~Raymond Gills: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Raymond Gills: I'd give them a five out of five on communication.
GetHuman: And what about CitiMortgage's ability to quickly and effectively address your problem?
~Raymond Gills: For that I would say two out of five.
GetHuman: And finally- any advice for other CitiMortgage customers?
~Raymond Gills: Call them early in the day or late. Don't forget any personal or account information you might need for CitiMortgage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Raymond Gills taken from his CitiMortgage customer service problem that occurred on November 11th, 2017.