Clickinks.com: Wait was longer than they said it would be (* m...
A Clickinks.com customer review by GetHuman user ~Paul from November 25th, 2017
Background on ~Paul's case
GetHuman: ~Paul - can you tell our other Clickinks.com customers when your case took place?
~Paul: Sure. It was evening, on November 19th.
GetHuman: Did you reach out to Clickinks.com, and if so, how?
GetHuman: And which of these common Clickinks.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Paul a list of common Clickinks.com problems)
~Paul: "Overcharge/Strange charge" was why I was trying to call.
~Paul's review of Clickinks.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Clickinks.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Paul: Wait was longer than they said it would be (* min.) I was calling to check on the status of returned items. They had received them (faulty cartridges), but told me they were going to send a replacement. But my initial contact said I would be getting a refund. So the cust.rep. I spoke to this time finally agreed to refund the cost. (I returned the cartridges * weeks ago, and now they're telling me I have to wait another * more weeks for my refund!) I'll never deal with them again!
GetHuman: Let's quantify your experience contacting Clickinks.com. On a scale of 1 to 5, how easy is it go get help on a Clickinks.com problem?
~Paul: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Paul: I'd give them a one out of five on communication.
GetHuman: And what about Clickinks.com's ability to quickly and effectively address your problem?
~Paul: For that I would say four out of five.
GetHuman: And finally- any advice for other Clickinks.com customers?
~Paul: Call them early in the day or late. Don't forget any personal or account information you might need for Clickinks.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Paul taken from his Clickinks.com customer service problem that occurred on November 19th, 2017.