Coldwater Creek: I AM STILL WAITING FOR PROBLEM TO BE RESOLVED...

A Coldwater Creek customer review by GetHuman user ~honas from November 1st, 2017

Background on ~honas's case

GetHuman: ~honas - can you tell our other Coldwater Creek customers when your case took place?
~honas: Yes I can. It was middle of the night, on October 27th.
GetHuman: Did you reach out to Coldwater Creek, and if so, how?
~honas: I used the 888-678-5576 number I found for on the GetHuman Coldwater Creek customer phone number page I was on: Coldwater Creek Customer Service Phone Number
GetHuman: And which of these common Coldwater Creek customer issues best describes the reason you wanted to talk to them?
(Shows ~honas a list of common Coldwater Creek problems)
~honas: "Change order" was why I was trying to call.

~honas's review of Coldwater Creek customer service

GetHuman: So how would you sum up your experience for GetHuman's Coldwater Creek customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~honas: I AM STILL WAITING FOR PROBLEM TO BE RESOLVED. PLACED AN ORDER ON ********** PD SHIPPING AS OF ********** MY ORDER IS STILL SITTING IN WAREHOUSE NOT SHIPPED. I HAVE CONTACTED THEM *X. IN THE MEANTIME ITEMS PURCHAES HAVE BEEN MARKED DOWN *X W* FREE SHIPPING.
GetHuman: Let's quantify your experience contacting Coldwater Creek. On a scale of 1 to 5, how easy is it go get help on a Coldwater Creek problem?
~honas: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~honas: I'd give them a four out of five on communication.
GetHuman: And what about Coldwater Creek's ability to quickly and effectively address your problem?
~honas: For that I would say one out of five.
GetHuman: And finally- any advice for other Coldwater Creek customers?
~honas: Call them early in the day or late. Don't forget any personal or account information you might need for Coldwater Creek to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~honas taken from his Coldwater Creek customer service problem that occurred on October 27th, 2017.

Coldwater Creek

1.00 of 5 stars | 4 reviews

~honas's Coldwater Creek Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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