Coldwater Creek: I keep calling and I get a message that this nu...

A Coldwater Creek customer review by GetHuman user GetHuman-170898 from November 25th, 2017

Background on GetHuman-170898's case

GetHuman: GetHuman-170898 - can you tell our other Coldwater Creek customers when your case took place?
GetHuman-170898: Yup. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Coldwater Creek, and if so, how?
GetHuman-170898: I used the 888-678-5576 number I found for on the GetHuman Coldwater Creek customer phone number page I was on: Coldwater Creek Customer Service Phone Number
GetHuman: And which of these common Coldwater Creek customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-170898 a list of common Coldwater Creek problems)
GetHuman-170898: "Cancel order" was why I was trying to call.

GetHuman-170898's review of Coldwater Creek customer service

GetHuman: So how would you sum up your experience for GetHuman's Coldwater Creek customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-170898: I keep calling and I get a message that this number had been disconnected and no further information is available!!!! I need to talk to someone. ***.***.****-Please
GetHuman: Let's quantify your experience contacting Coldwater Creek. On a scale of 1 to 5, how easy is it go get help on a Coldwater Creek problem?
GetHuman-170898: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-170898: I'd give them a one out of five on communication.
GetHuman: And what about Coldwater Creek's ability to quickly and effectively address your problem?
GetHuman-170898: For that I would say one out of five.
GetHuman: And finally- any advice for other Coldwater Creek customers?
GetHuman-170898: Call them early in the day or late. Don't forget any personal or account information you might need for Coldwater Creek to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-170898 taken from his Coldwater Creek customer service problem that occurred on November 16th, 2017.

Coldwater Creek

1.00 of 5 stars | 4 reviews

GetHuman-170898's Coldwater Creek Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Coldwater Creek, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Coldwater Creek in any way.

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