Coldwater Creek: Very expensive shipping, slow service, packagin...
A Coldwater Creek customer review by GetHuman user ~dontbefooled from November 6th, 2017
Background on ~dontbefooled's case
GetHuman: ~dontbefooled - can you tell our other Coldwater Creek customers when your case took place?
~dontbefooled: Sure. It was morning, on November 4th.
GetHuman: Did you reach out to Coldwater Creek, and if so, how?
GetHuman: And which of these common Coldwater Creek customer issues best describes the reason you wanted to talk to them?
(Shows ~dontbefooled a list of common Coldwater Creek problems)
~dontbefooled: "Make a purchase" was why I was trying to call.
~dontbefooled's review of Coldwater Creek customer service
GetHuman: So how would you sum up your experience for GetHuman's Coldwater Creek customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dontbefooled: Very expensive shipping, slow service, packaging is also below average. Shipping can be more expensive than the clothes!!
GetHuman: Let's quantify your experience contacting Coldwater Creek. On a scale of 1 to 5, how easy is it go get help on a Coldwater Creek problem?
~dontbefooled: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dontbefooled: I'd give them a two out of five on communication.
GetHuman: And what about Coldwater Creek's ability to quickly and effectively address your problem?
~dontbefooled: For that I would say one out of five.
GetHuman: And finally- any advice for other Coldwater Creek customers?
~dontbefooled: Call them early in the day or late. Don't forget any personal or account information you might need for Coldwater Creek to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dontbefooled taken from his Coldwater Creek customer service problem that occurred on November 4th, 2017.