ComEd: Not helpful at all when it's not "during normal...
A ComEd customer review by GetHuman user GetHuman-149959 from November 1st, 2017
Background on GetHuman-149959's case
GetHuman: GetHuman-149959 - can you tell our other ComEd customers when your case took place?
GetHuman-149959: Yes. It was morning, on October 24th.
GetHuman: Did you reach out to ComEd, and if so, how?
GetHuman: And which of these common ComEd customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-149959 a list of common ComEd problems)
GetHuman-149959: "Cancel service" was why I was trying to call.
GetHuman-149959's review of ComEd customer service
GetHuman: So how would you sum up your experience for GetHuman's ComEd customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-149959: Not helpful at all when it's not "during normal business hours". The automated system could say that the service was disconnected for non-payment and we owed $*.** (that's right). **Human? Said she couldn't do anything but to just call back during their M-F normal business hours...
GetHuman: Let's quantify your experience contacting ComEd. On a scale of 1 to 5, how easy is it go get help on a ComEd problem?
GetHuman-149959: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-149959: I'd give them a three out of five on communication.
GetHuman: And what about ComEd's ability to quickly and effectively address your problem?
GetHuman-149959: For that I would say four out of five.
GetHuman: And finally- any advice for other ComEd customers?
GetHuman-149959: Call them early in the day or late. Don't forget any personal or account information you might need for ComEd to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-149959 taken from his ComEd customer service problem that occurred on October 24th, 2017.