Comcast: Carrine was very pleasant & patient. I still do...
A Comcast customer review by GetHuman user ~lady from November 25th, 2017
Background on ~lady's case
GetHuman: ~lady - can you tell our other Comcast customers when your case took place?
~lady: Yes. It was evening, on November 18th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~lady a list of common Comcast problems)
~lady: "Change plan" was why I was trying to call.
~lady's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lady: Carrine was very pleasant & patient. I still don't understand my bill. She could not get me from point a to point b of my bill. the final answer was if I have anymore questions about my bill to feel free to contact billing. She was NOT dismissive but I guess she said all she could say. I am far from being stupid & I can comprehend what I am being told. Your billing system is such a hot mess that they can't explain it effectively. I work in customer service at my job & a clear explanation is required. I have to be able to get a person from point a to point b or im not being effective. If I had to talk to her again I would but not about a bill. I still don't understand the bill. They are working with that new math. I am still stressed out & at Comcast mercy. My job don't even stress me out this much. I cant even tell my family because they just laugh & talk about all of the wires & say I should just switch to Verizon.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~lady: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lady: I'd give them a four out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~lady: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~lady: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lady taken from his Comcast customer service problem that occurred on November 18th, 2017.