Comcast: Disconnected ** times when pressing *. Human re...
A Comcast customer review by GetHuman user ~anne von husen from November 25th, 2017
Background on ~anne von husen's case
GetHuman: ~anne von husen - can you tell our other Comcast customers when your case took place?
~anne von husen: Yes. It was morning, on November 17th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~anne von husen a list of common Comcast problems)
~anne von husen: "Cancel service" was why I was trying to call.
~anne von husen's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anne von husen: Disconnected ** times when pressing *. Human reps disconnected me * x after explaining the problem. On the phone for ** min trying to resolve incorrect acct billing then disconnected. Horrible service . Online chat disconnected also.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~anne von husen: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anne von husen: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~anne von husen: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~anne von husen: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anne von husen taken from his Comcast customer service problem that occurred on November 17th, 2017.