Comcast: Got to this number after numerous transfers, I...
A Comcast customer review by GetHuman user GetHuman-80597 from November 25th, 2017
Background on GetHuman-80597's case
GetHuman: GetHuman-80597 - can you tell our other Comcast customers when your case took place?
GetHuman-80597: Yeah. It was late at night, on November 18th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-80597 a list of common Comcast problems)
GetHuman-80597: "Change plan" was why I was trying to call.
GetHuman-80597's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-80597: Got to this number after numerous transfers, I could hardly understand the first person who helped me and then I had to be transferred for the rest of the problem and the second person had such an accent that I could *that i could not understand *** of what she said. Prior to this call I have spent approximately * hours on hold,being transferred or being disconnected. I am very disappointed and would like to speak to a supervisor about the poor level of service. PS on my alarm system the technician didn't use a ladder so the motion detectors are placed at arm height on the wall.*If you have no problem with system you are OK if you have a problem you have a big customer service problem
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
GetHuman-80597: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-80597: I'd give them a five out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
GetHuman-80597: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
GetHuman-80597: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-80597 taken from his Comcast customer service problem that occurred on November 18th, 2017.