Comcast xfinity is just awful. You never get wh...

A Comcast customer review by GetHuman user ~eric heitman from November 27th, 2017

Background on ~eric heitman's case

GetHuman: ~eric heitman - can you tell our other Comcast customers when your case took place?
~eric heitman: Yes. It was afternoon, on November 21st.
GetHuman: Did you reach out to Comcast, and if so, how?
~eric heitman: I used the 800-934-6489 number I found for on the GetHuman Comcast customer phone number page I was on: Comcast Customer Service Phone Number
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~eric heitman a list of common Comcast problems)
~eric heitman: "Cancel Service" was why I was trying to call.

~eric heitman's review of Comcast customer service

GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~eric heitman: Comcast xfinity is just awful. You never get what you paid for and, the internet never works right. Horrible company!
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~eric heitman: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~eric heitman: I'd give them a four out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~eric heitman: For that I would say three out of five.
GetHuman: And finally- any advice for other Comcast customers?
~eric heitman: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~eric heitman taken from his Comcast customer service problem that occurred on November 21st, 2017.

Comcast

1.97 of 5 stars | 1979 reviews

~eric heitman's Comcast Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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