Comcast: Waited less than ** seconds, and when I asked...

A Comcast customer review by GetHuman user ~Nobody's Frickin Business! from November 27th, 2017

Background on ~Nobody's Frickin Business!'s case

GetHuman: ~Nobody's Frickin Business! - can you tell our other Comcast customers when your case took place?
~Nobody's Frickin Business!: Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to Comcast, and if so, how?
~Nobody's Frickin Business!: I used the 800-934-6489 number I found for on the GetHuman Comcast customer phone number page I was on: Comcast Customer Service Phone Number
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Nobody's Frickin Business! a list of common Comcast problems)
~Nobody's Frickin Business!: "Overcharge/Strange charge" was why I was trying to call.

~Nobody's Frickin Business!'s review of Comcast customer service

GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nobody's Frickin Business!: Waited less than ** seconds, and when I asked, the rep told me he was from the Philippines. I told him I needed a better deal than I was getting right now, and that the girl I was just speaking to was from the Philippines and she hung up on me when I asked for a supervisor to transfer me to the United States. He stated that the people to give me a better deal were actually in the US, and he would transfer me. The guy I got could barely speak English, and told me that if I wanted to, I could hang up and call back again. XFINITY *****!
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Nobody's Frickin Business!: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nobody's Frickin Business!: I'd give them a three out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Nobody's Frickin Business!: For that I would say four out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Nobody's Frickin Business!: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nobody's Frickin Business! taken from his Comcast customer service problem that occurred on November 18th, 2017.

Comcast

1.97 of 5 stars | 1979 reviews

~Nobody's Frickin Business!'s Comcast Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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