Comcast: Services promised but not provided* terrible cu...
A Comcast customer review by GetHuman user GetHuman-borismu from November 29th, 2017
Background on GetHuman-borismu's case
GetHuman: GetHuman-borismu - can you tell our other Comcast customers when your case took place?
GetHuman-borismu: Yes I can. It was morning, on November 20th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-borismu a list of common Comcast problems)
GetHuman-borismu: "Account access" was why I was trying to call.
GetHuman-borismu's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-borismu: Services promised but not provided* terrible customer service.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/20/17?
GetHuman-borismu: Signed up for Comcast cable over a month ago. Promised an X* system from the start and told I could pick it up at the comcast center. Went to the center and was told they did not have any there and they would mail one to my house. Three months later I still did not have it and stopped paying. Now they want to talk to me. The gal on the phone states I was not suppose to get one when I signed up as it is not in the notes. She said she would mail one to me if I updated my account. I made the payment and she said I would have it in *-* days. Here it is *-* weeks later and I still do not have it. I did not pay again and they disconnected my service again and when I call I am on hold for ** minutes before it tells me to leave my name and phone number. Left my name and phone number and never received a call back after * days. I called again and waited on hold * times for ** minutes and then I called from a friends phone and got someone right away. This just shows they do not care about their current customers. Customer service associate states I am not suppose to have an X* system and I tell him I need to speak to a supervisor. After a * minute hold the supervisor is apparently busy with another customer but the regular associate will help me instead. I ask for the corporate number and the associate tells me they do not have a corporate number and I can email Comcast. I am stuck in a contract and Comcast refuses to be held responsible for their mistakes and forces the customer to pay the price of time and anger due to no resolution. I have the corporate number thanks to this site and will call them tomorrow. I am asking they cancel the contract and end my services or provide me the X* and bring my account current at their loss, not mine.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
GetHuman-borismu: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-borismu: I'd give them a two out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
GetHuman-borismu: For that I would say three out of five.
GetHuman: And finally- any advice for other Comcast customers?
GetHuman-borismu: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-borismu taken from his Comcast customer service problem that occurred on November 20th, 2017.