I have been a comcast customer since ****. last...
A Comcast customer review by GetHuman user GetHuman-bobthe2 from November 29th, 2017
Background on GetHuman-bobthe2's case
GetHuman: GetHuman-bobthe2 - can you tell our other Comcast customers when your case took place?
GetHuman-bobthe2: Yes I can. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-bobthe2 a list of common Comcast problems)
GetHuman-bobthe2: "Technical support" was why I was trying to call.
GetHuman-bobthe2's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-bobthe2: I have been a comcast customer since ****. last Friday our service went out and I called comcast and was told they could't have anyone come out until Monday because of the holiday. keep in mind we had no service ,no cable , no internet, no phone. I told them it was un-reasonable for us to wait * days without any service. I spoke with you customer care rep and he told me that someone from the service dept. would call me on Saturday to get us a appointment sooner. He was going to call us before **:** am. I finally called at **:** only to be informed that Monday was the earliest Appointment i could get. the service person came out and found the problem within ** minutes. so we waited * days without service for a problem that took a short period of time to repair. The best part is comcast told is we would not have to pay for the days we were without service. thanks Comcast, ** years with you and this is what we get. We will be looking for a new provider as soon as possible.*Bob Anderson
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
GetHuman-bobthe2: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-bobthe2: I'd give them a two out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
GetHuman-bobthe2: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
GetHuman-bobthe2: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-bobthe2 taken from his Comcast customer service problem that occurred on November 22nd, 2017.