Comcast: Had a terrible experience trying to upgrade to...
A Comcast customer review by GetHuman user GetHuman-clarine from November 29th, 2017
Background on GetHuman-clarine's case
GetHuman: GetHuman-clarine - can you tell our other Comcast customers when your case took place?
GetHuman-clarine: Yeah. It was morning, on November 27th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-clarine a list of common Comcast problems)
GetHuman-clarine: "Pay bill" was why I was trying to call.
GetHuman-clarine's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-clarine: Had a terrible experience trying to upgrade to an X*BOX. Called multiple times, was told that someone would call me back, then was transferred multiple times, then was told this could not be done, that I would have to visit the main branch on Sunset. Called the next day I called and place my order, but then it was cancelled due to tech shortage. Was rescheduled for the next day and was contacted that all the equipment was not avaliable, then i just gave up. Then I remembered the tech that came to have a service job which I remembered how professional and helpful he was. So I contacted him finally and he agreed to assist me. He came to my residence and he also was on the phone with customer service for over one and half hours trying to obtain a code so my box would function. He finally got through the right person that gave him the information that he needed. Honestly, if it wasn't for this tech, I was just about to cancel my entire membership. I have cable, TV, house phone and alarm with Comcast, but the experience was totally unacceptable. The lack of knowledge, the multiple calls and hours trying just to upgrade. * But due to this tech, I decided not to, just because of his willing to help and get the job done no matter what.*Thank you , Paul tech no. ****.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
GetHuman-clarine: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-clarine: I'd give them a four out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
GetHuman-clarine: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
GetHuman-clarine: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-clarine taken from his Comcast customer service problem that occurred on November 27th, 2017.