Comcast: HORRIBLE CUSTOMER SERVICE!!! Xfinity has their...
A Comcast customer review by GetHuman user GetHuman-goldwir from November 29th, 2017
Background on GetHuman-goldwir's case
GetHuman: GetHuman-goldwir - can you tell our other Comcast customers when your case took place?
GetHuman-goldwir: Sure. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-goldwir a list of common Comcast problems)
GetHuman-goldwir: "Cancel Service" was why I was trying to call.
GetHuman-goldwir's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-goldwir: HORRIBLE CUSTOMER SERVICE!!! Xfinity has their phone system set up to automatically hang up on customers contacting collections about their bill. They have been sending my bill payments to the wrong account and now refuse to talk to me. It is not a coincidence that I get hung up on * days in a row after repeated calling and holding. This is not the first time! Stay far away
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
GetHuman-goldwir: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-goldwir: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
GetHuman-goldwir: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
GetHuman-goldwir: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-goldwir taken from his Comcast customer service problem that occurred on November 23rd, 2017.