Comcast: Have waited * weeks for tech to arrive after mo...
A Comcast customer review by GetHuman user ~freeman1212 from November 27th, 2017
Background on ~freeman1212's case
GetHuman: ~freeman1212 - can you tell our other Comcast customers when your case took place?
~freeman1212: Yes I can. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~freeman1212 a list of common Comcast problems)
~freeman1212: "Cancel service" was why I was trying to call.
~freeman1212's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~freeman1212: Have waited * weeks for tech to arrive after moving. Spoken numerous times to CSR and their sup's. Always promissed the world, never given even a grain of sand. They are the only highspeed internet in town and required for work. Spoke to corporate escalations only to be hung up on. I have only been short and annoyed when speaking to them, never yelled, belittled or cursed. Their local customer walk in is an hour away. Will have to go there, but that requires taking a day off. Have had Comcast in the past only to have them randomly bill me for $*** when our monthly bill was to be $**. Then they said I owed it because the prior person with my new cell number owed a bill from * years prior. I had to contact their litigation dept. with a detailed offer of them refunding me the $*** or I will file for the max. allowed by law in Florida, $**,*** plus my attorney cost. I recieved a refund check less than * weeks after mailing them the letter. I also got a call from their executive resolution
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~freeman1212: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~freeman1212: I'd give them a five out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~freeman1212: For that I would say four out of five.
GetHuman: And finally- any advice for other Comcast customers?
~freeman1212: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~freeman1212 taken from his Comcast customer service problem that occurred on November 24th, 2017.