Comcast: I called * of **** numbers available to order a...
A Comcast customer review by GetHuman user ~Snydercl from November 24th, 2017
Background on ~Snydercl's case
GetHuman: ~Snydercl - can you tell our other Comcast customers when your case took place?
~Snydercl: Yeah. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Snydercl a list of common Comcast problems)
~Snydercl: "Service Outage" was why I was trying to call.
~Snydercl's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Snydercl: I called * of **** numbers available to order a double play pkg special. I had a very helpful rep take my order. This was on ******** @ *** am. He stated I would receive a confirmation call from customer service. I did not, so I called this morning and spoke to * different departments that still could not confirm my order. After many apologies and excuses, and various hold times, my order was being reprocessed like it never happened yesterday. Is this how I'm going to be treated after officially becoming a customer? I'm paying your company to provide me a service! Not the other way around. Not to mention the free flying broken cable that swings in front of my house where I park everyday and has ever since I moved here. I have called to have it removed and nothing. I am reporting this to the police and BBB. And as for service? I wouldn't let my worst enemy sign up with you. There's other cable providers trying less and providing better.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Snydercl: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Snydercl: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Snydercl: For that I would say four out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Snydercl: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Snydercl taken from his Comcast customer service problem that occurred on November 18th, 2017.