Comcast: I called to cancel or get my rate reduced (whic...
A Comcast customer review by GetHuman user ~Erinb from November 24th, 2017
Background on ~Erinb's case
GetHuman: ~Erinb - can you tell our other Comcast customers when your case took place?
~Erinb: Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Erinb a list of common Comcast problems)
~Erinb: "Billing" was why I was trying to call.
~Erinb's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Erinb: I called to cancel or get my rate reduced (which had doubled during the time we had comcast). After waiting on hold for ** minuted I got a message that they would return the call. I did not have the option to continue holding. I left my name and number and waited three hours. No call. Called again and, once again, after being on old forever was told they would call me back. Left message again and NEVER received a call back. This was on a Saturday. On Monday I did actually reach a person who told me my husband had to call as account was in his name. He called from work and spent an hour on the phone as he was disconnected three times while the transferred him to a "retention expert." I guess they figure if they won't let you cancel you will just keep paying them. Wrong!
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Erinb: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Erinb: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Erinb: For that I would say five out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Erinb: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Erinb taken from his Comcast customer service problem that occurred on November 18th, 2017.