Comcast: I have NEVER had such a nasty experience with a...
A Comcast customer review by GetHuman user ~Staisi9a from November 21st, 2017
Background on ~Staisi9a's case
GetHuman: ~Staisi9a - can you tell our other Comcast customers when your case took place?
~Staisi9a: Sure. It was afternoon, on November 20th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Staisi9a a list of common Comcast problems)
~Staisi9a: "Service problem" was why I was trying to call.
~Staisi9a's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Staisi9a: I have NEVER had such a nasty experience with anything that I have with Comcast! *Here is the story:*I was living in a condo where the cable was included and I have to pay only for the internet. I chose Blast Internet and was paying $**.** per month plus all the fees. The total bill was $**.**.*In the begging of April I was moving to the new community. I called Comcast to set up the move. The representative informed me that the cable is not included anymore, and asked me what services I want to have.*I told her, that I want to keep my Blast internet as to the cable I only watch TNT, FX, SYFY and NBA. The representative told me that this channels are in the Digital Starter package and the price for the internet and this cable will be $**.** * fees.*I agreed even though I couldn't understand why the bill is so high. I will be paying now $**.** for internet * cable TV with Digital starter package.* *My services worked for * days, after that everything went OFF and it says: Requires Acti
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Staisi9a: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Staisi9a: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Staisi9a: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Staisi9a: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Staisi9a taken from his Comcast customer service problem that occurred on November 20th, 2017.