Comcast: Not able to keep internet service in my account...
A Comcast customer review by GetHuman user GetHuman-tacomaca from December 4th, 2017
Background on GetHuman-tacomaca's case
GetHuman: GetHuman-tacomaca - can you tell our other Comcast customers when your case took place?
GetHuman-tacomaca: Sure. It was morning, on November 26th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-tacomaca a list of common Comcast problems)
GetHuman-tacomaca: "Service Outage" was why I was trying to call.
GetHuman-tacomaca's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-tacomaca: Not able to keep internet service in my account because of my wife's account still having a balance
GetHuman: Can you tell the rest of us a bit more from what happened on 11/26/17?
GetHuman-tacomaca: My wife account was shut off due to her not paying her bill. I was also a authorized user on her account but the account was in her name only. I called Comcast and told a sales rep all of this before I opened a new account in my name *Actually the rep know of this because of my cell number. I wasn't trying to hide anything.*He suggested I open the new account in my old account number that was still listed at the same address where my wife's account was set up.*He said I was good to go and I went to the service center and picked up my equipment went home set it up called the activation number and finished the installation process with the rep.*Four days later I get a call from Comcast asking me to cAll them. I was busy at the time i het a second call the next day to call them as it would interfere with my service. My wife has cancer is on a feeding tube and my life is busy and stressful daily as this health issue started back in **** oct with * strokes and a heart attack.*Her health has been declining since.*They interrupted my service today so I called *And was told that if I could pay my wife's account balance in full they would shut down my service. As the could not have to accounts at the same address owing .*I then said I told the rep all of this before I decided to set up service with them.*He told me as long as my account was good in the past there would not be a issue. I was able to get all the equipment and service set up with no money out of pocket. I asked the rep had I been deciving and got service that way I can understand why? But having been truthful with my intent I wanted to be rembursed for my time wear and tear and gas. She replied we don't pay for lost time. I then said good come pick up your equipment. Which she replied I would be charged a service fee for them to come to my house to pick up the equipment.*That's where I'm at with this issue I wish I had the ** dollars to pay you for your service but all my time is used taking care of my wife *Including not being able to work *Thank you*Steve Sadvar
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
GetHuman-tacomaca: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-tacomaca: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
GetHuman-tacomaca: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
GetHuman-tacomaca: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-tacomaca taken from his Comcast customer service problem that occurred on November 26th, 2017.