Comcast: Not able to keep internet service in my account because of my wife's account still having a balance | GetHuman-tacomaca

Not able to keep internet service in my account because of my wife's account still having a balance

My wife account was shut off due to her not paying her bill. I was also a authorized user on her account but the account was in her name only. I called Comcast and told a sales rep all of this before I opened a new account in my name
Actually the rep know of this because of my cell number. I wasn't trying to hide anything.
He suggested I open the new account in my old account number that was still listed at the same address where my wife's account was set up.
He said I was good to go and I went to the service center and picked up my equipment went home set it up called the activation number and finished the installation process with the rep.
Four days later I get a call from Comcast asking me to cAll them. I was busy at the time i het a second call the next day to call them as it would interfere with my service. My wife has cancer is on a feeding tube and my life is busy and stressful daily as this health issue started back in 2015 oct with 2 strokes and a heart attack.
Her health has been declining since.
They interrupted my service today so I called
And was told that if I could pay my wife's account balance in full they would shut down my service. As the could not have to accounts at the same address owing .
I then said I told the rep all of this before I decided to set up service with them.
He told me as long as my account was good in the past there would not be a issue. I was able to get all the equipment and service set up with no money out of pocket. I asked the rep had I been deciving and got service that way I can understand why? But having been truthful with my intent I wanted to be rembursed for my time wear and tear and gas. She replied we don't pay for lost time. I then said good come pick up your equipment. Which she replied I would be charged a service fee for them to come to my house to pick up the equipment.
That's where I'm at with this issue I wish I had the 20 dollars to pay you for your service but all my time is used taking care of my wife
Including not being able to work
Thank you
Steve Sadvar
No time? Let us do it.
Hand your issue over to us- we'll wait on hold, do what it takes to resolve it, and report back- or give you a refund.

Other reviews of Comcast

Comcast replied
Hire us to do this for you
Improve the credibility of your review