Technical support for Comcast
A Comcast customer review by GetHuman user GetHuman-hallidie from December 10th, 2017
Background on GetHuman-hallidie's case
GetHuman: GetHuman-hallidie - can you tell our other Comcast customers when your case took place?
GetHuman-hallidie: Yes. It was late at night, on November 30th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-hallidie a list of common Comcast problems)
GetHuman-hallidie: "Service problem" was why I was trying to call.
GetHuman-hallidie's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-hallidie: Technical support for Comcast
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman-hallidie: I have been calling your supervisor named Heidi in Colorado all this week because she was supposed to fix problems with the communication from your business dept and residential and etc... and she will not answer her phone and will not call me back. Is there someone else I can call?
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
GetHuman-hallidie: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-hallidie: I'd give them a two out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
GetHuman-hallidie: For that I would say three out of five.
GetHuman: And finally- any advice for other Comcast customers?
GetHuman-hallidie: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-hallidie taken from his Comcast customer service problem that occurred on November 30th, 2017.