Comcast: I used option * where they call you back. Basic...
A Comcast customer review by GetHuman user ~kmtboston from November 25th, 2017
Background on ~kmtboston's case
GetHuman: ~kmtboston - can you tell our other Comcast customers when your case took place?
~kmtboston: Yup. It was afternoon, on November 17th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~kmtboston a list of common Comcast problems)
~kmtboston: "Pay bill" was why I was trying to call.
~kmtboston's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kmtboston: I used option * where they call you back. Basically, you follow the instructions and get a call back. My request was returned after only about *-** minutes. The customer solutions rep was extremely helpful and finally resolved an issue dating back to November ****. She gave an additional credit to our account and added Showtime for free (* months duration). My advice to customers is to keep accurate notes on every call made to CSR. You need to document every call and refer back to your notes. Persistence will pay off so don't relent!!! We were able to maintain the same rate for triple play bundled services for the current year. The initial contract expired ***** and would have increased by $**.**. I was just trying to reduce services so I could afford my monthly payments and "negotiated" a roll-back plan for * year to receive the same services at the same rate. However, the problem began when it was not being honored. Finally, * months later it has been resolved. I am very sa
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~kmtboston: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kmtboston: I'd give them a three out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~kmtboston: For that I would say two out of five.
GetHuman: And finally- any advice for other Comcast customers?
~kmtboston: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kmtboston taken from his Comcast customer service problem that occurred on November 17th, 2017.