Comcast: I was improperly charged for two years and when...

A Comcast customer review by GetHuman user ~Tom Bondy from November 21st, 2017

Background on ~Tom Bondy's case

GetHuman: ~Tom Bondy - can you tell our other Comcast customers when your case took place?
~Tom Bondy: Sure. It was afternoon, on November 15th.
GetHuman: Did you reach out to Comcast, and if so, how?
~Tom Bondy: I used the 800-266-2278 number I found for on the GetHuman Comcast customer phone number page I was on: Comcast Customer Service Phone Number
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Tom Bondy a list of common Comcast problems)
~Tom Bondy: "Billing" was why I was trying to call.

~Tom Bondy's review of Comcast customer service

GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tom Bondy: I was improperly charged for two years and when I finally noticed and complained they wanted to give me a hard time. I had to verify box vin's about five different times because they kept charging me the wrong amount! Then they started to add unauthorized charges for premium channels! I'm thoroughly disgusted with Comcast!!! I will use every source of media to express my dissatisfaction with Comcast!! I am now getting quotes for ATT U-verse and Direct TV
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Tom Bondy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tom Bondy: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Tom Bondy: For that I would say two out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Tom Bondy: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tom Bondy taken from his Comcast customer service problem that occurred on November 15th, 2017.

Comcast

1.97 of 5 stars | 1979 reviews

~Tom Bondy's Comcast Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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