Comcast: I was supposed to get triple play on Monday...
A Comcast customer review by GetHuman user ~Not Happy from November 23rd, 2017
Background on ~Not Happy's case
GetHuman: ~Not Happy - can you tell our other Comcast customers when your case took place?
~Not Happy: Yup. It was morning, on November 20th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Not Happy a list of common Comcast problems)
~Not Happy: "Service problem" was why I was trying to call.
~Not Happy's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Not Happy: I was supposed to get triple play on Monday *****. Said they would be there from *-* and did not show up. Finally called them at *:** and was told they weren't coming.. So basically they broke their appointment, never cancelled, so fn** comcast. Looks like we will be going with direct tv*century link.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Not Happy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Not Happy: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Not Happy: For that I would say four out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Not Happy: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Not Happy taken from his Comcast customer service problem that occurred on November 20th, 2017.