Comcast: Made two calls.First support person only asked...
A Comcast customer review by GetHuman user ~qszat from November 26th, 2017
Background on ~qszat's case
GetHuman: ~qszat - can you tell our other Comcast customers when your case took place?
~qszat: Yeah. It was afternoon, on November 21st.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~qszat a list of common Comcast problems)
~qszat: "Billing" was why I was trying to call.
~qszat's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~qszat: Made two calls.First support person only asked me questions.My complaint was internet speed,was tested at *.* mpbhs,she transf. me and I got disconnected.Called back got cs in Bogota.He had me pull power cord on modem and I was disconnected.This was to configure the modem at the higher speed,he agreed speed was low.We couldn't watch a Netflix without *-* interuptions on internet speed. Hopefully the modem reconfigured,I lost phone connection when I pulled cord.******¥
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~qszat: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~qszat: I'd give them a five out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~qszat: For that I would say two out of five.
GetHuman: And finally- any advice for other Comcast customers?
~qszat: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~qszat taken from his Comcast customer service problem that occurred on November 21st, 2017.