Comcast: My cable and internet have been out for three d...
A Comcast customer review by GetHuman user ~Pksbena1 from November 21st, 2017
Background on ~Pksbena1's case
GetHuman: ~Pksbena1 - can you tell our other Comcast customers when your case took place?
~Pksbena1: Sure. It was evening, on November 18th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Pksbena1 a list of common Comcast problems)
~Pksbena1: "Account access" was why I was trying to call.
~Pksbena1's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pksbena1: My cable and internet have been out for three days. I have called Comcast *xs in two days. This problem has occurred off*on since I went with this horrible company last August. Have had * techs come out and 'fix' the problem only for my services to stop working a month later. I have called, complained, and been disconnected so many times....it's beyond belief! Had ATT before but chose to go with Comcast because they quoted me a much lower monthly price....which my bill NEVER reflected...at least $*** higher each month. I am currently waiting for someone from Comcast to call me back about sending ( yet another) tech out to my house. What are the odds that I hear back from them??? A weekend w* no tv or internet...which I'm sure I am being charged for! Please, please, please do NOT go with these people! They are horrible!
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Pksbena1: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pksbena1: I'd give them a five out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Pksbena1: For that I would say two out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Pksbena1: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pksbena1 taken from his Comcast customer service problem that occurred on November 18th, 2017.