Comcast: My payment was proceesed and credited to anothe...
A Comcast customer review by GetHuman user ~M Condran from November 27th, 2017
Background on ~M Condran's case
GetHuman: ~M Condran - can you tell our other Comcast customers when your case took place?
~M Condran: Yes. It was morning, on November 25th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~M Condran a list of common Comcast problems)
~M Condran: "Complaint" was why I was trying to call.
~M Condran's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~M Condran: My payment was proceesed and credited to another account and it has taken over a week (still counting) for them to locate it. I have shown them the EFT was taken from my account and directed to Comcast. They never call back, disconnected numerous times and they do not call back even though I am using the number on my triple play. If you call back you must go through you entire concern again. The worst.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~M Condran: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~M Condran: I'd give them a three out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~M Condran: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~M Condran: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~M Condran taken from his Comcast customer service problem that occurred on November 25th, 2017.