REPREHENSIBLE, Comcast raves about their custom...
A Comcast customer review by GetHuman user ~disgruntledcustomer from November 25th, 2017
Background on ~disgruntledcustomer's case
GetHuman: ~disgruntledcustomer - can you tell our other Comcast customers when your case took place?
~disgruntledcustomer: Yup. It was afternoon, on November 17th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~disgruntledcustomer a list of common Comcast problems)
~disgruntledcustomer: "Lower my bill" was why I was trying to call.
~disgruntledcustomer's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~disgruntledcustomer: REPREHENSIBLE, Comcast raves about their customer service, I heard it every time I called and was on put on hold, disconnected, given numbers to call only to hear more music and be disconnected. My wait overall is days... there are too many minutes to count. After days of frustration and no service they need to be paying me for my time, aggravation, loss...now I'm waiting on an executive to call within ** hours... we shall see.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~disgruntledcustomer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~disgruntledcustomer: I'd give them a five out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~disgruntledcustomer: For that I would say four out of five.
GetHuman: And finally- any advice for other Comcast customers?
~disgruntledcustomer: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~disgruntledcustomer taken from his Comcast customer service problem that occurred on November 17th, 2017.