Comcast: TV has had problems for over a week. Tech's ha...
A Comcast customer review by GetHuman user ~Tim Thompson from November 25th, 2017
Background on ~Tim Thompson's case
GetHuman: ~Tim Thompson - can you tell our other Comcast customers when your case took place?
~Tim Thompson: Yes. It was morning, on November 16th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Tim Thompson a list of common Comcast problems)
~Tim Thompson: "Cancel service" was why I was trying to call.
~Tim Thompson's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tim Thompson: TV has had problems for over a week. Tech's have been out and dial up *"s have not helped. Rep said he would beback with new remotes and never came. Almost ready to call and say take it out.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Tim Thompson: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tim Thompson: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Tim Thompson: For that I would say four out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Tim Thompson: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tim Thompson taken from his Comcast customer service problem that occurred on November 16th, 2017.