Comcast: The worst customer service in all businesses. H...
A Comcast customer review by GetHuman user ~very disappointed customer from November 24th, 2017
Background on ~very disappointed customer's case
GetHuman: ~very disappointed customer - can you tell our other Comcast customers when your case took place?
~very disappointed customer: Yeah. It was morning, on November 16th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~very disappointed customer a list of common Comcast problems)
~very disappointed customer: "Technical support" was why I was trying to call.
~very disappointed customer's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~very disappointed customer: The worst customer service in all businesses. How can you stay in business treating customers like shittttt..... I can't even believe I choose comcast service. No worries there are a million ways to have home phone and internet service. I will choose one of those companies.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~very disappointed customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~very disappointed customer: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~very disappointed customer: For that I would say five out of five.
GetHuman: And finally- any advice for other Comcast customers?
~very disappointed customer: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~very disappointed customer taken from his Comcast customer service problem that occurred on November 16th, 2017.