Comcast: This is the worst, most infuriating company to...
A Comcast customer review by GetHuman user ~Ex-Comcast Customer from November 22nd, 2017
Background on ~Ex-Comcast Customer's case
GetHuman: ~Ex-Comcast Customer - can you tell our other Comcast customers when your case took place?
~Ex-Comcast Customer: Sure. It was afternoon, on November 15th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Ex-Comcast Customer a list of common Comcast problems)
~Ex-Comcast Customer: "Billing" was why I was trying to call.
~Ex-Comcast Customer's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ex-Comcast Customer: This is the worst, most infuriating company to deal with that I've *EVER* seen. The simple fact that they just don't care at all. We switched to Frontier and I swear on my mother's grave that I will *never* do any business with Comcast again for as long as I live.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Ex-Comcast Customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ex-Comcast Customer: I'd give them a five out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Ex-Comcast Customer: For that I would say four out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Ex-Comcast Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ex-Comcast Customer taken from his Comcast customer service problem that occurred on November 15th, 2017.