Comcast: Took days and even went to the top of the food...
A Comcast customer review by GetHuman user GetHuman-194020 from November 25th, 2017
Background on GetHuman-194020's case
GetHuman: GetHuman-194020 - can you tell our other Comcast customers when your case took place?
GetHuman-194020: Yes I can. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-194020 a list of common Comcast problems)
GetHuman-194020: "Cancel service" was why I was trying to call.
GetHuman-194020's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-194020: Took days and even went to the top of the food change and called CEO's office and not one person would take responsibility for action - Comacast customer service ***** - it's just like banging your head against the wall over and over and hoping you'll get a different outcome. If there was an option for another supplier I would leave Comcast in a heartbeat.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
GetHuman-194020: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-194020: I'd give them a four out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
GetHuman-194020: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
GetHuman-194020: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-194020 taken from his Comcast customer service problem that occurred on November 20th, 2017.