Comcast: i dont speak ebonics,from what i was able to un...
A Comcast customer review by GetHuman user ~i hate you from November 25th, 2017
Background on ~i hate you's case
GetHuman: ~i hate you - can you tell our other Comcast customers when your case took place?
~i hate you: Sure. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~i hate you a list of common Comcast problems)
~i hate you: "Change plan" was why I was trying to call.
~i hate you's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~i hate you: i dont speak ebonics,from what i was able to understand, all the agent wanted was my cc numbers, didn't care about my account*,why i was calling, was unable to fix anything, explain anything, bout par for comcast.. *sewage level customer service..
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~i hate you: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~i hate you: I'd give them a three out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~i hate you: For that I would say four out of five.
GetHuman: And finally- any advice for other Comcast customers?
~i hate you: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~i hate you taken from his Comcast customer service problem that occurred on November 16th, 2017.